United LogoThis story is unbelievable, yet sadly -totally “believable”.  A friend of mine sent me this story today and it details how United Airline Employees apparently destroyed Dave Carroll’s Taylor guitar and would not compensate him for the damages.   The e-mail is posted verbatim below (as well as his response video).  As of this posting there were 6,467,050 viewers of his YouTube video!  This unfortunate experience has made him and his group an overnight phenomenon in more ways than one!

The original e-mail content and VIDEO follows directly:

“A musician named Dave Carroll recently had difficulty with United Airlines. United apparently damaged his treasured Taylor guitar ($3500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom Taylor guitar.

During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for You Tube exposing their lack of cooperation. The Manager responded : “Good luck with that one, pal”.

So he posted a retaliatory video on You Tube.  The video has since
received over 5.5 million hits.  United Airlines contacted the musician and attempted settlement in exchange for pulling the video. Naturally his response was: “Good luck with that one, pal” .

Taylor Guitars sent the musician two new custom guitars in appreciation
for the product recognition from the video that has lead to a sharp increase in orders .”

Here is the video:


Here is the link to Dave Carroll’s Website which also contains an additional “sequel” to the original video: http://www.davecarrollmusic.com/ 

In addition, there are now dozens of spoofs about this whole incident on YouTube.

Moral of the story:



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