Windows Vista Webmail (OWA) Fix For Internet Explorer 7- Five Step Fix
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UPDATE: Some of you are telling me that although the
MIME upgrade fixes some of the problems but you are still experiencing
difficulty when sending messages.
This is most likely due to your service (company, etc.) not updating their
exchange server with the ”hotfix”.
“The cause of the problem is due to Internet Explorer 7 in Windows Vista no longer include support for Dynamic HTML Editing ActiveX control, and thus missing a functionality that Microsoft Exchange Outlook Web Access relies on to do HTML editing in Outlook Web Access.”
More information about this here:
http://www.mydigitallife.info/2006/12/09…dows-vista/
and here:
http:/…06e8a-08eb-4976-bc68-a03ebe3a2552&DisplayLang=en
It appears that both the MIME download upgrade and the hotfix must be applied in order for everything to work correctly. If you need access to your email and none of the above is working, the Opera and Firefox browsers are having no difficulty with this problem and are working fine with OWA and Vista (go figure…)
____________________________________________________
You may find yourself unable to compose a new message when trying to access your exchange server via [tag]Microsoft[/tag] [tag]Outlook[/tag] [tag]Web[/tag] [tag]Access[/tag] while using [tag]Internet Explorer[/tag]; however, you can access it with [tag]Firefox[/tag] and the Opera Browsers. If you are having this problem you will see a [tag]red[/tag] [tag]square[/tag] with an “X” in it when you try to [tag]compose[/tag] a [tag]new[/tag] [tag]message[/tag].
I found this problem to be quite frustrating and found very little information about it on the web. Thus, I am posting the answer here on http://www.mustech.net
The original conversation I had with about this subject may be found on http://techrepublic.com.com and found here: Link to thread and the solution was provided by David.
Error Seen with IE7:
The Solution:
1. Slide down the left Task Pane and Click on “options”.
2. Slide down to “E-mail Security” and Click Install or Upgrade the S/MIME Control. This will download a new add-on.
3. Click “RUN” when asked about the Microsoft Outlook Web Access S/MIME install and security warning.
4. Close and RESTART IE7
5. Go back to your Web Access Site (webmail program) and select “New” to begin composing a new message. The program should now be functioning normally and the red “X” should be gone.
Good luck! Your Comments and Suggestions Welcome!
~J. Pisano
The Windows Vista Webmail (OWA) Fix For Internet Explorer 7- Five Step Fix by MusTech.Net!, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.
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February 21st, 2007 at 12:37 pm
I am student of XXXXXXXXX in Singapore, I am using Windows Vista. I’m uable to create a messageas it shows an “X”. But am unable to follow te steps you have publicised. In the pageof the options, itdoen’t appear the Email Security section, hence, not able to downoad the required installer. How can I download it? Do reply to my email at XXXXX. Thank you very much.
February 21st, 2007 at 1:24 pm
Ricky,
Are you using IE7?
Joe
February 21st, 2007 at 7:30 pm
Did you actually try sending. I downloaded the active X control and when I press the send button the browser closes all the way out and restarts. I downloaded firefox for now.
February 21st, 2007 at 8:19 pm
My Options doesn’t have anything about Email security, just two optionsaout displays when notification arrves. I’m running IE7, too.
February 21st, 2007 at 10:17 pm
ya..IE7 windows Vista
February 22nd, 2007 at 9:03 am
Ricky & Jason,
I am not sure as to why you don’t see this after clicking the options tab in the left pane. It is possible that the tab is disabled by the security administrator. Anyone else?
J. Pisano
February 22nd, 2007 at 9:22 am
anyone has the link todownload the activeX control? perhaps may like to put it here?
February 22nd, 2007 at 11:16 am
Jason & Ricky,
This is from our Network Engineer: Jim S.
It may give some further insight:
Joe:
With regard to your thread at:
http://www.mustech.net/2007/02/windows-vista-webmail-owa-fix-for-internet-explorer-7-five-step-fix/
I believe that the last persons on the thread may be connecting to an older version of Exchange Server OWA…
—
“One of the new features of Outlook Web Access in Exchange Server 2003 is the ability to encrypt and digitally sign messages when using OWA. In order to do so, you will need to install the S/MIME Control in OWA by downloading it to the computer that you are using.
Note: These features are only available as part of the Exchange Server 2003 OWA, and are not available on previous versions of OWA.”
—
February 23rd, 2007 at 8:45 am
I thought I left a message but it disappeared.
February 23rd, 2007 at 9:43 am
Jeff,
I didn’t get any message. Please repost.
Joe
February 24th, 2007 at 4:30 pm
I tried again. I had put what I had written into a Word document and pasted it in here. It immediately showed up. It did not say that it had to wait for the moderator. This time I coverted it to a text document and will paste it in. Maybe it will work this time.
I am using Vista and IE7 on a new notebook. When I tried to install Update for Exchange 2003 (KB 911829), it ended with an error saying not enough storage. My hard drive shows tons of free space. Nevertheless, I was able to install the mime in OWA. The red x is now gone. However, when I click send IE7 crashes with this data:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6000.16386
Application Timestamp: 4549b133
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: fc458b1c
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
February 24th, 2007 at 4:36 pm
For some reason if I paste in my comments that I saved into a document it will not properly post. I will type it all in manually this time.
I am using Vista with IE7 on a new notebook. When I tried install the Update for Exchange 2003 (KB911829), it ended up say that there was not enough storage. My hard drive shows tons of space available. Nevertheless, I was able to install the MIME in OWA. The red X is now gone. However, when I click send in OWA, IE7 crashes with this data:
Problem signature
Problem event name:
February 24th, 2007 at 4:44 pm
I accident hit submit.
Some additional info:
Problem event name APPCRASH
Application name: iexplore.exe
Fault module name: StackHash_8fd13
Exception code: c0000005
Exception Offset: fc458b1c
Along with some additional information.
February 24th, 2007 at 5:56 pm
Jeff,
I believe what you have downloaded is the server fix. This has to be installed on the server side. It appears that you installed the MIME update correctly but the HOTFIX to the server hasn’t been installed yet. If this is the case, then you will be able to now see the WSYIWYG editor and the RED “X” will be gone AND you will be able to enter a message, but it will crash everytime you press send…
J. Pisano
February 24th, 2007 at 6:19 pm
Okay, thanks. I guess I will have to wait until they fix things on the server side.
Later,
Jeff
February 24th, 2007 at 7:19 pm
Jeff,
I found all of your comments that were “not working”. Askimet marked them as SPAM and moved them into the Spam Box. MS WORD hidden characters must have looked like SPAM to the filter. At least that solves that mystery.
Joe
February 28th, 2007 at 4:52 pm
Joe et al.,
We appled the hotfix to the Exchange 2003 server. Also installed the MIME control as you indicated. This solved the little “x” problem, but now iexplorer.exe crashes everytime you press Send or Save, just as other users have described on this thread.
February 28th, 2007 at 5:14 pm
Chris,
Well, I have to tell you I’m not sure why. Try posting over here at Microsoft Technet, They have a long line of comments about this.
For some reason it almost seems to “arbitrarily” work for some and not others. If Firefox and Opera were smart they would be putting out ads like “Hey Look, Our browsers work with Vista and Micrsoft’s Own product doesn’t”, this very issue may double or triple the amount of people torqued about IE7…. Maybe I should change the title of this post to “Possible 5 step fix”…
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=720898&SiteID=17&PageID=2
Joe
March 17th, 2007 at 1:01 pm
Hi Guys,
you don’t need firefox. IE7 will work as well, as long as you enter OWA only in basic mode. There are usually 2 options during logon: premium or basic. Basic looks just like in firefox and provides the ability to actually send mails.
Br
Dieter
March 17th, 2007 at 1:43 pm
Hello all,
I believe what Dieter is suggesting is something that ONLY can be done on the server side. So those of you who don’t control that will not be able to take advantage of this good advice. However, you can pass it on to your admins…
For more information about this check here:
http://technet.microsoft.com/en-us/aa996007.aspx
Joe
P.S. Any other good ideas, post them here!
March 29th, 2007 at 11:47 am
Yes, this is the best website I could have checked on. My problem with Outlook Web Access has been fixed, and the update for MIME was just beautiful. Thank you.
March 29th, 2007 at 12:36 pm
Daniel,
Well, People Keep On coming here, for whatever reason… I’m glad we were able to help you. Most people don’t post so I’m not sure whether or not their problem was fixed! Glad to have helped.
Joe
March 30th, 2007 at 10:44 am
Cheers mate - nice article!
March 31st, 2007 at 3:39 am
[...] http://www.mustech.net/2007/02/windows-vista-webmail-owa-fix-for-internet-explorer-7-five-step-fix/ [...]
April 5th, 2007 at 4:18 am
So if I have same problem with exchange 2000, I will be in trouble:
Sad to say that fix for exchange 2000 webaccess is hard to get. You have to pay for it. I know who will get that money…
Not so easy to pass this to admins, if I’m the admin! In this moment, I haven’t found solution to this problem, firefox isn’t one, because is drops hmtl away from replied message, using plain text instead.
April 13th, 2007 at 1:33 pm
For me (Vista IE7), unfortunately the solution of upgrading the S/MIME did not pay off. However, I do seem to have resolved red x problem by rnning the “basic” version of OWA, rather than the “premium” version. I do hope the people at MS wake up soon, because I hate the look and feel of the “basic” version! Franly, I find it incredible that this compatibility issue has come up in the first place.
Thanx for all your help.
April 13th, 2007 at 3:25 pm
Reike,
I agree, I have no idea “what” microsoft was thinking when they left this out of the “quality check”. You can use Firefox and Opera with Vista Premium and it will work. Best of luck!
J. Pisano
April 13th, 2007 at 4:44 pm
I am running Vista on a client , switching to basic is a good workaround to use owa,,,,This does not have to be selected on the server.
thanks good luck
April 17th, 2007 at 7:18 am
this issue sucks..not always you can have the freedom to contact the server guys to install a patch there just because you are using Vista, and no one else around..esp. most of might be using Vista at Home and XP at office. All woes start from there. Sadly, I am still finding it hard to make the server admin do about this.
April 17th, 2007 at 7:25 am
Guys, this is for sure that the fixes on both ur m/c and the server wont guarantee a success..somehow, we need to wait till most of the machines start working in Vista. Then, microsoft also will get more bangs from many more corners. Anyways, to somehow get ur job done, only sure and easy option is to use “Basic” mode..i guess most of you might agree that it is really irritating to work with the “basic” mode, but cant help! even i am bearing with that..
April 19th, 2007 at 10:24 am
April 19th, 2007 at 10:25 am
May 1st, 2007 at 6:23 pm
Hello everybody,
I found a very simple solution for this problem. At the ‘log in screen’ you can select ‘Basic’ instead of ‘Premium’. If I log in on this ‘basic mode’ I don’t have this little red cross anymore and can send mails again without problems. Hopefully this is a good tip.
Greets, Bart
May 3rd, 2007 at 7:44 pm
When I click ‘download’ in the E-mail security section in the options folder, I receive an ‘error on page’ warning. An ideas what is causing this?
Cheers in advance
Andy
May 10th, 2007 at 10:24 pm
I did the install in OWA in the security section - the X is gone but now it crashes when I hit send. Guess that’s not an worse than not being able to reply.
May 10th, 2007 at 10:43 pm
Debbie,
Read through the above comments, you will find that the problem is now not on your end but that of your network administrator. They need to install the proper exchange patch(es) to make this work as well.
Regards,
J. Pisano
May 14th, 2007 at 11:14 pm
Thank you for the advise. J. Pisano on the 5 step. It worked great. However, now when I open an e-mail (new or reply) or decide to close it without doing anything it will shut down IE7 automatically. Has anyone experienced the same problem? Is there a fix or what might cause this?
Looking forward to any feed back you might have. Thank you.
Flemming
May 15th, 2007 at 6:11 pm
Flemming,
Thanks for the post. Please read the above comments as your question has been been addressed by some others.
To All,
Thanks for your posts, If you have anything to add please feel free to do so. I plan on “getting” back into this issue in detail this week to see what has been accomplished by Microsoft. It’s been long enough.
J. Pisano